Privacy Policy

We only collect personal information that is reasonably necessary to respond to enquiries, manage bookings and provide our services.

When you use our contact or workshop enquiry forms, we may collect information including:

• your name;
• email address;
• telephone number, where provided;
• country;
• type and subject of your enquiry;
• your message;
• preferred method of contact;
• workshop or programme selected;
• preferred dates and times;
• number of participants;
• relevant pottery experience; and
• any other information you choose to provide in your message.

We may also receive technical information associated with use of the website, such as IP address, browser information and requests made to the website, through our hosting provider.

If you request marketing communications, we may also process your email address, your name where applicable, your marketing preference and limited evidence of your request and confirmation. This evidence may include the dates and times of the confirmation request and confirmation, the version of the consent wording, the source or form through which consent was requested, and the confirmation or consent status.

Our website uses Netlify Forms to process contact and workshop enquiries.

Information submitted through these forms is transmitted to and stored through Netlify's infrastructure. We may also receive an email notification when a form is submitted.

We do not operate a separate customer database through the website itself.

General contact and workshop submissions are treated as temporary website submissions. Our intended retention period for general enquiries that do not result in a continuing business relationship is approximately 30 days.

The automated deletion mechanism is currently being tested in dry-run mode and does not delete submissions automatically. Until it is activated, submissions may be reviewed and removed manually in accordance with the same retention objective.

Where an enquiry results in a booking, purchase, commission or other business relationship, necessary information may be copied into a separate operational, booking, contractual or accounting record and retained for the appropriate operational or legal period. The original Netlify form submission remains subject to the temporary-form retention objective.

Payments associated with certain bookings may be processed using Stripe, including where Stripe is made available through our external booking system.

Payment card information is processed through Stripe's payment infrastructure.

José Carvalho Ceramics does not receive or store your full payment card details through this website.

We may receive information necessary to administer a transaction, such as confirmation that payment has been made, the amount paid and information required to associate the payment with your booking.

Payment and transaction records may need to be retained for periods required by applicable accounting, tax or other legal obligations.

The Contact page contains an embedded map provided by OpenStreetMap.

When the map is loaded, your browser may communicate directly with OpenStreetMap's infrastructure. This may involve transmitting technical information such as your IP address, browser information and the map resources requested.

Our production testing did not identify cookies being stored by the OpenStreetMap embed at the time this Privacy Policy was prepared.

We do not sell your personal information.

Personal information may be shared with service providers where necessary to operate the website or provide a service you have requested.

These may include, as applicable:

• Netlify — website hosting and form processing;
• Brevo — marketing confirmation, marketing-contact management and marketing email delivery;
• Cal.com — booking and scheduling;
• Stripe — payment processing;
• email and communications providers; and
• other professional or technical providers where reasonably necessary.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We aim to retain personal information only for as long as necessary for the purpose for which it was collected.

In particular:

General contact and workshop submissions:

Our intended temporary retention period for general enquiries that do not result in a continuing business relationship is approximately 30 days.

The automated deletion mechanism is currently being tested in dry-run mode and does not delete submissions automatically. Until it is activated, submissions may be reviewed and removed manually in accordance with the same retention objective.

Bookings, commissions, purchases and other business records:

If an enquiry becomes a booking, commission, purchase or other business relationship, necessary information may be copied into an appropriate separate operational, contractual, business or accounting record. Those records may be retained for as long as necessary to provide the service and for any period required by applicable accounting, tax or other legal obligations. The original Netlify form submission remains subject to the temporary-form retention objective.

Unconfirmed marketing requests:

Marketing confirmation requests remain pending for up to 7 days. If confirmation is not completed, the request expires and is removed from the pending confirmation process. An expired request is not treated as confirmed marketing consent.

Confirmed marketing contacts:

Confirmed marketing-contact information and limited consent evidence are retained while consent remains active and as reasonably necessary to operate the mailing list and document consent.

Withdrawal and unsubscribe records:

Marketing communications stop after you withdraw your consent or unsubscribe. We may retain the minimum information reasonably necessary to document your withdrawal or unsubscribe and prevent accidental marketing or resubscription.

Subject to the conditions provided by applicable law, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• receive certain personal information in a portable format;
• object to certain processing, including direct marketing; and
• withdraw consent at any time where processing is based on consent.

To exercise your rights, contact:

jose@josecarvalhoceramics.com

You may withdraw marketing consent at any time through the unsubscribe link in our marketing emails or by contacting us. Withdrawal does not affect processing lawfully carried out before it was received.

We may need to verify your identity before responding to a request.

Our website contains links to external services and websites, including Cal.com, Instagram and Google Maps.

Once you leave our website, the collection and processing of information by those services is governed by their own privacy policies and practices.

We may update this Privacy Policy when our services, website functionality or legal obligations change.

The latest version will always be published on this website together with its date of revision.