Privacy Policy

We only collect personal information that is reasonably necessary to respond to enquiries, manage bookings and provide our services.

When you use our contact or workshop enquiry forms, we may collect information including:

• your name;
• email address;
• telephone number, where provided;
• country;
• type and subject of your enquiry;
• your message;
• preferred method of contact;
• workshop or programme selected;
• preferred dates and times;
• number of participants;
• relevant pottery experience; and
• any other information you choose to provide in your message.

We may also receive technical information associated with use of the website, such as IP address, browser information and requests made to the website, through our hosting provider.

Our website uses Netlify Forms to process contact and workshop enquiries.

Information submitted through these forms is transmitted to and stored through Netlify's infrastructure. We may also receive an email notification when a form is submitted.

We do not operate a separate customer database through the website itself.

Our intended retention policy is to keep general enquiries that do not result in a booking, commission or other business relationship for approximately 30 days, unless there is a legitimate reason or legal obligation requiring us to retain them for longer.

The automated 30-day deletion system is not yet active. Until that system is implemented, submissions may be reviewed and deleted manually in accordance with this retention policy.

Where an enquiry results in a booking, purchase, commission or other business relationship, relevant information may be retained for longer where necessary to perform the agreement, maintain appropriate business records or comply with legal, tax or accounting obligations.

Payments associated with certain bookings may be processed using Stripe, including where Stripe is made available through our external booking system.

Payment card information is processed through Stripe's payment infrastructure.

José Carvalho Ceramics does not receive or store your full payment card details through this website.

We may receive information necessary to administer a transaction, such as confirmation that payment has been made, the amount paid and information required to associate the payment with your booking.

Payment and transaction records may need to be retained for periods required by applicable accounting, tax or other legal obligations.

The Contact page contains an embedded map provided by OpenStreetMap.

When the map is loaded, your browser may communicate directly with OpenStreetMap's infrastructure. This may involve transmitting technical information such as your IP address, browser information and the map resources requested.

Our production testing did not identify cookies being stored by the OpenStreetMap embed at the time this Privacy Policy was prepared.

We do not sell your personal information.

Personal information may be shared with service providers where necessary to operate the website or provide a service you have requested.

These may include, as applicable:

• Netlify — website hosting and form processing;
• Cal.com — booking and scheduling;
• Stripe — payment processing;
• email and communications providers; and
• other professional or technical providers where reasonably necessary.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We aim to retain personal information only for as long as necessary for the purpose for which it was collected.

In particular:

General enquiries that do not result in a business relationship:

Our intended retention period is approximately 30 days.

The automated deletion process is not yet active. Until it is implemented, these records may be reviewed and removed manually according to the same retention objective.

Bookings, commissions, purchases and transactions:

For as long as necessary to provide the service and subsequently for any period required by applicable accounting, tax or other legal obligations.

Marketing information:

No mailing-list system is currently active on this website. If a marketing system is introduced in the future, marketing data will be retained only while there is a valid lawful basis for doing so, subject to any minimal suppression record required to respect an unsubscribe or objection.

Subject to the conditions provided by applicable law, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• receive certain personal information in a portable format;
• object to certain processing, including direct marketing; and
• withdraw consent at any time where processing is based on consent.

To exercise your rights, contact:

jose@josecarvalhoceramics.com

We may need to verify your identity before responding to a request.

Our website contains links to external services and websites, including Cal.com, Instagram and Google Maps.

Once you leave our website, the collection and processing of information by those services is governed by their own privacy policies and practices.

We may update this Privacy Policy when our services, website functionality or legal obligations change.

The latest version will always be published on this website together with its date of revision.